AI customer service agent for Shopify and WooCommerce stores
Nousu is an AI-powered customer service platform designed for Shopify and WooCommerce ecommerce stores. It automates responses to customer inquiries such as order status, returns, refunds, and address changes, handling routine support tasks to free up human agents for more complex issues. The platform integrates live chat, email, and WhatsApp into a shared inbox with real-time order data and knowledge base syncing, enabling faster, scalable, and consistent customer support with GDPR compliance and EU data residency.
Automates FAQs, order status, returns, and product advice from one chat interface with human takeover when needed.
Handles repetitive questions automatically while keeping the team focused on exceptions.
Looks up orders, explains return steps, and escalates conversations with full context.
Answers product, order, and return questions using live Shopify store data.
Provides AI customer service for WooCommerce stores with similar depth as Shopify support.
Allows setting boundaries for AI automation to work within.
Answers order status questions with live tracking data 24/7.
Validates and handles return requests according to store policies.
1 AI agent, sized for 150 conversations a month, chat widget on your store, FAQ and knowledge base answers, basic order status (Shopify & WooCommerce)
1 AI agent, sized for 500 conversations a month, automatic order status (WISMO), return handling via Shopify, product recommendations in chat
3 AI agents, sized for 2,500 conversations a month, unlimited team members, browser agent + image recognition, promise management + custom escalation
Unlimited conversations, dedicated support, custom integrations, and SLA guarantees
Customer service that runs largely automatically through chat, email, or WhatsApp, answering FAQs, checking order status, and helping with returns so your team does not have to answer every question manually.
Yes, Nousu is an AI chatbot designed specifically for ecommerce customer service.
Live AI chat is useful for handling common customer questions instantly, improving response times and customer satisfaction.
It answers customer questions, looks up real order data, completes tasks like returns and refunds, and escalates complex issues to human agents with context.
You can connect your store and launch the live chat widget in minutes without an implementation project.
Traffic, engagement, sources and keywords are Similarweb-style estimates, refreshed monthly. Verified traffic comes from a connected Google Analytics / Search Console.
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