Fin

Fin is an AI-driven customer agent platform designed to deliver perfect customer experiences across support, sales, and commerce. It serves businesses by resolving complex customer queries, automating workflows, and integrating seamlessly with existing helpdesk systems like Intercom, Salesforce, and HubSpot. Fin continuously improves through AI-powered insights and is trusted by over 30,000 companies worldwide, resolving over 2 million conversations weekly.

Who is it for?

Customer experience leaders and support teams in enterprises and startups across industries including software, retail, ecommerce, gaming, and financial services

Problem

Businesses face challenges in delivering fast, accurate, and personalized customer service at scale across multiple channels and platforms. Existing solutions often require engineering resources and lack continuous improvement capabilities.

Solution

Fin provides a fully managed AI customer agent that integrates with any helpdesk, automates complex workflows, and learns from every interaction to improve performance. It offers configurable tone, behavior, and knowledge without needing engineering support.

What makes it unique

• Proprietary Apex AI models optimized for customer service
• Seamless integration with any helpdesk and multiple customer channels
• Fully configurable by users without engineering resources
• Continuous improvement through AI-powered insights and recommendations

• Multi-channel support

  Supports voice, chat, email, social messaging, Slack, and more for seamless customer engagement.

  01
• Proprietary AI models

  Runs on custom-trained Apex AI models optimized for speed, accuracy, and low hallucination rates.

  02
• Configurable agent behavior

  Users can customize tone, behavior, knowledge, and workflows without engineering help.

  03
• Integration with helpdesks

  Works natively with Intercom and integrates with Salesforce, HubSpot, Freshdesk, and others.

  04
• Continuous learning and improvement

  Automatically learns from interactions and provides AI-powered insights and recommendations.

  05
• Operator for customer operations

  Automates behind-the-scenes customer operations to detect issues and optimize performance.

  06
• Testing and observability

  Includes simulation, regression testing, and monitoring tools to ensure confidence in changes.

  07
• Outcome-based pricing

  Charges only for successful resolutions or qualified outcomes, aligning cost with value delivered.

  08

Business model

SAAS

Audience

B2B

Platforms

web · api · slack

Pricing model

usage-based

Team size

1400+

Value proposition

Fin delivers the highest performing AI customer agent that resolves complex queries and continuously improves customer experience across all channels and helpdesks.

CDN

AAmazon CloudFront

IaaS

Amazon Web Services

Marketing automation

HHubSpot

Metadata

OOpen Graph

Other

IntercomGoogle Tag ManagerVercelSentryReact

Protocol

HHTTP/3

UI framework

Tailwind CSS

Web framework

Next.js